FAQ

  • 3 possibilities :

    • The email address you entered doesn't match any of the email addresses registered in our database. 
    • You have made a typing error when entering the email address to which the link to create a password must be sent. Click on "Lost password" and enter the correct email address.
    • You haven't entered the correct email address when creating your account. Please contact the organisation for which you submitted, or you would like to submit, a request and ask them to replace the first email address with the correct email address.

    Tip: If you have clicked more than once on "Lost password", only the last link received will be valid.

  • If you have clicked more than once on "Lost password", only the last link received will be valid.

  • To access your project :

    • log in to the submission platform
    • click on the “My account” icon at the top right, next to “Submit a request”
    • select “Manage my requests”
    • find your project (if it does not appear in the list, it has not been submitted via your account)
    • click on “View” to access your project

  • To access your project in progress / draft :

    • log in to the submission platform
    • click on the 'My account' icon on the top right, next to 'Submit a new application'
    • select 'Manage my applications'
    • find your draft project
    • click on "View" to consult it, "Continue" to continue submitting your project or "Delete" to delete it

  • Once you have clicked on “Validate and send” on the “Summary” screen of the application form, you will be automatically notified by email that your project has been submitted.

    The selection committee's decision will then be communicated to you by automatic email.

  • Here are the steps to follow to go to your project on the platform and modify the data submitted when submitting your project. 
    This action is sometimes required when the bank details are incorrect.

    • log in to the submission platform
    • click on the 'My account' icon in the upper right-hand corner, next to 'Submit a request a new application'
    • select 'Manage my applications'
    • find your project (if it does not appear in the list, it means that the project has not been submitted via your account)
    • click on "View" to access your project.
    • click on "Update"
    • make the required changes
    • Don't forget to click on the "Validate and send" button on the last screen of the form (Summary) to submit the information to the Orange Foundation. Without this validation, your changes will not be visible to the Orange Foundation.

  • The date of the Committee meeting is posted on the Foundation's website.

    Once the Committee has reached its decision, compliance surveys are carried out.

    Only when the results of these investigations are known are the partners informed of the decision.

  • The Foundation is aware of this situation, which occurs in a small number of browsers, and is discussing the matter with Microsoft.
    We invite you to switch to another browser, in particular Mozilla Firefox.

    If your Microsoft browser displays a message advising you that your connexion is not secure, and your browsing is blocked.

    You have three options:

    • Update your browser, but it is possible that the alert persists
    • Change your browser, to Google Chrome for example
    • Click on 'More information' to override the message

  • Fist of all, please check with the person who passed it on to you.

    Please try to copy/paste the link in the address bar of your browser. If you contact us, thank you for sending us the following error code:"invalidLoginCsrfToken."

    If you are sure you have the correct address, please check if your cookies are activated in your browser by clicking on this link: https://www.whatismybrowser.com/are-cookies-enabled. If the answer is "yes", you will have to delete the cookies.

    Below is a link where you will find the steps to follow in order to delete the cookies based on the browser you use: http://www.allaboutcookies.org/manage-cookies/clear-cookies-installed.html.

  • Fondation Orange

    111 Quai du Président Roosevelt
    CS 70222

    92449 Issy-les-Moulineaux Cedex
    France

    Tél. : + 33 (1) 44 44 22 22

    Mail : [email protected]

  • A control takes place on the SIRET Number, but that is only relevant for structures based in France.

    When entering the SIRET number, some questions are filled in automatically via an integration of the INSEE database. 

    Only French structures registered with the French public administration are authorized to submit applications to the Orange Foundation.

    The questions filled in automatically cannot be modified. If they are not up-to-date, it is up to you to take the necessary steps with the public administration so that they are.

  • For partners in France, the tool checks the Societe.com database for the existence of the SIRET, and automatically enters and inserts the administrative information found.

  • The Société.com database is directly connected to Infogreffe. If the administrative information is inaccurate, this means that Infogreffe has not updated your information.

  • The document from the Préfecture specifying the new SIRET must be provided.

    You need to update the information on the project submission platform, upload the document from the Prefecture in the "attachments" area, then validate the file so that your new information is taken into account.

    The procedure is described in detail in the question "How do I modify my project?"

  • Here's how to go to your project on the platform so that you can modify the information you provided when submitting your project. 

    This action is required, for example, if the bank details entered are not correct.

    1) go to https://projets.fondationorange.com/en/
    2) click on My account in the top right-hand corner of the screen
    3) log in with the e-mail address linked to your account and enter your password
    4) click on the My Account icon in the top right-hand corner, next to Submit a request
    5) select Manage my applications
    6) find your project (NB: if it doesn't appear in the list, the project has not been submitted via your account)
    7) click on View to access your project
    8) click on Update or Continue, and make any necessary changes
    9) don't forget to click on the Validate and Send button on the last screen of the form (Summary) to submit the information to the Orange Foundation.
    Without this validation, your changes will not be visible to the Orange Foundation.

     

  • You need to provide a PV of the Annual General Meeting less than 6 months old, validating the new address. If the change took place more than 6 months ago, the new administrative address must be registered with Infogreffe.

    You need to update the information on the project submission platform, submit the PV in the “Attachments” area, then validate the file so that your new information is taken into account.

    The procedure is described in detail in the question "How do I modify my project?"

  • The PV of the General Meeting at which the representative was elected must be provided.

    You need to update the information on the project submission platform, upload the PV in the “Attachments” area, then validate the file so that your new information is taken into account.

    The procedure is described in detail in the question “How do I modify my project?”

  • You need to provide the PV of the Annual General Meeting, less than 6 months old, validating the change of bank, as well as a detailed RIB (Bank account details) showing the address and name of the account holder.

    You need to update the information on the project submission platform, upload the PV and RIB in the “Attachments” area, then validate the file so that your new information is taken into account.

    The procedure is described in detail in the question “How do I modify my project?”

  • If no template is provided, you are free to choose the format and information you wish to include in your project follow-up and review. 

    Monitoring takes place during the course of the project, while the review takes place when the project is completed.

  • Here are the steps to follow to get to your project on the platform and file your tax documents:

    • log in to the submission platform
    • click on the 'My account' icon in the upper right-hand corner, next to 'Submit a request a new application'
    • select 'Manage my applications'
    • find your project (if it does not appear in the list, it means that the project has not been submitted via your account)
    • click on "View" to access your project.
    • Under the "Tax Documents", click on "Continue". You will have the opportunity to download a template for each of the tax documents if needed and file your documents.
    • Don't forget to click on the "Validate and send" button on the last screen of the form (Summary) to submit the information to the Orange Foundation. Without this validation, your changes will not be visible to the Orange Foundation.

  • Only legal entities (legalized associations, companies, structures, NGOs) are eligible to submit projects.

  • Each call for projects corresponds to a specific field. We invite you to apply for the call for projects that best fits the activity that you are conducting.

  • The basic criteria are detailed in each call for projects on the Orange Foundation website. The projects selected by the Foundation's selection committees will be those that best meet the defined criteria.

  • All projects must be submitted on the Orange Foundation platform in accordance with the published calls for projects. No physical files will be accepted or considered.

  • No project will be received or treated after the deadline.

  • No, this is not a selection criterion for the Orange Foundation.

  • The Orange Foundation does not organize this type of event.
    See the Orange Foundation Governance Charter.
    https://www.fondationorange.com/en/how-does-foundation-work

  • The Orange Foundation checks the information provided by the partner, its reputation and the correspondence between its SIRET number and its bank details.

  • The Orange Foundation supports structured, long-term initiatives aimed at helping a significant number of people.
    See the Governance Charter.
    https://www.fondationorange.com/en/how-does-foundation-work

  • Automatic backup takes place :

    • every 2 minutes
    • every 30 seconds after an answer has been given, or a change has been made
    • after a first answer has been given and after starting to answer a second question
    • by clicking on "previous screen" or "next screen".
    • by clicking on another screen in the left-hand menu

  • For any technical question, write to  : [email protected]

    For any question concerning a call for projects or a file, please contact the person in charge.

    To facilitate our exchanges, indicate in your message the name of your project, as well as that of the call for projects concerned.

  • To view and download the agreement or other documents: 

    • log on to the submission platform
    • click on the "My account" icon in the top right-hand corner, next to "Submit a request".
    • select "Manage my applications"
    • find your project (if it does not appear in the list, it means that the project has not been submitted via your account)
    • in the list of requests, find your project and to the right of it, you'll find the "documents" column 
    • click on the documents icon and on "view all documents" to display them. 

     

  • The link remains active for 48 hours. If you have not had a chance to review and sign within this time, please click on the link to generate an active link that will be sent to you by e-mail.

  • No, for 2 reasons:

    1. The link would be inactive. Only the signatory can validate the agreement. If your president has changed since you submitted your project, see question
      "The association has elected a new president, so the agreement signatory has changed. How do I report this?"
    2. There may be a discrepancy between the first and last names of the signatory and those displayed on the signed document(s).

  • Signing documents is a legal act, and as such, the identity of the signatory must be known. The signatory must be authorized to sign, and must be identifiable by first and last name in the e-mail address provided.

  • A space dedicated to the graphic charter is available on the Orange Foundation website.

    Here is the direct link

    https://www.fondationorange.com/en/orange-foundation-graphics